What Is BrokerBay and How It’s Used for Showings?

💡 Quick Answer

BrokerBay is an agent-facing software platform that helps manage showing requests, approvals, and access instructions for listed properties. It works alongside the MLS to streamline how buyer agents schedule showings.

📌 What Is BrokerBay?

BrokerBay is a showing and access management tool used in residential real estate transactions. It allows listing brokers to control how showings are requested and approved, while giving buyer agents a standardized way to schedule appointments.

The platform is typically connected to MLS listings and reflects the showing rules entered by the listing broker.

📌 How BrokerBay Fits Into the MLS Showing Process

The MLS remains the system of record for listing data and showing instructions. This platform functions as a scheduling layer that carries those instructions into an interactive workflow.

Buyer agents viewing a listing may be directed to a scheduling interface to request a showing based on the access rules defined in the MLS.

📌 How Buyer Agents Request Showings

When a listing is connected to a showing management system, buyer agents can:

• Request showings through an online interface
• Select available dates and time windows
• Receive confirmations or changes electronically

This reduces the need for manual calls, texts, or emails between agents.

📌 Showing Approvals and Notifications

Depending on how the listing is configured, showing requests submitted through the platform may be:

• Automatically approved
• Manually approved by the listing agent or seller
• Subject to restrictions such as notice periods or limited hours

All parties receive notifications when a showing is confirmed, modified, or declined.

📌 Access and Security Controls

The platform may be used alongside lockbox systems or other access tools. In some cases, access credentials are released only after a showing is approved.

This helps ensure that property access follows the rules established by the listing broker.

📌 What the Platform Does Not Control

The system does not set showing rules, pricing, or listing terms. It does not determine availability or contractual conditions.

Those decisions are made by the seller and listing broker and entered into the MLS.

📌 Key Takeaway

BrokerBay is a scheduling and access tool that helps carry MLS showing instructions into a structured, agent-friendly workflow.

It supports the showing process but does not replace the MLS as the source of listing information.